Return Policy
At Shopping Shop, we are committed to providing you with high-quality products. If you are not completely satisfied with your purchase, we offer a convenient return and exchange policy within 15 days from the date of purchase. Please review the following guidelines carefully:
1. Eligibility:
To be eligible for an exchange, the item must be in its original condition, unused, and with all tags and packaging intact.
Personalized or custom-made items may not be eligible for return or exchange unless they are defective or damaged upon receipt.
Certain products, such as perishable goods, hygiene-related items, and downloadable software, may not be eligible for return or exchange.
2. Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps:
Contact our customer service team at [Customer Service Email or Phone] within 15 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Clearly mark the RMA number on the outside of the package you are returning.
Ensure that the item is securely packaged to prevent damage during transit.
3. Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or if the item received is damaged or defective.
We recommend using a trackable shipping method and keeping the tracking information until your return or exchange is processed.
4. Inspection and Processing:
Once we receive your return, it will undergo a thorough inspection to ensure it meets our eligibility criteria.
We will process the exchange within [2] business days from the date we receive the returned item.
5. Exchanges:
You may choose to exchange the returned item for another item of equal or lesser value.
Any price difference will not be refunded, and any excess cost will be charged to the customer.
The exchanged item will be shipped to you once the return is processed.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for an exchange or a replacement, including any return shipping costs.
7. Contact Us:
If you have any questions or need further assistance regarding our return and exchange policy, please reach out to our customer service team at customer@shoppingshop.com / +964 774 225 2222.
By making a purchase with us, you agree to abide by the terms and conditions of this Return and Exchange Policy.
Shopping Shop reserves the right to amend or modify this policy at any time. Any changes will be communicated through our website or other appropriate channels.
