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Sales Agreement


Address: Erbil, Iraq, Royal Mall 60 Metre Road.


The customer is a member of site. Address and contact information used while members shall prevail.


The main features of the goods or services are available at You can review the product's key features during the campaign.

The prices listed and announced on the site are the sales price. The announced prices and promises are valid until the update is made and changed. The prices announced on time are valid until the end of the specified period.

It consists of the type, quantity, brand/model, colour, number, sales price, payment method and the information at the end of the order.

The shipping cost of the product will be paid by the BUYER and will not be refunded.


3.1) The BUYER declares that has read and informed the preliminary information about the basic features, sales price, payment method and delivery of the product subject to the contract and gives the necessary confirmation in the electronic environment. RECEIVER; By confirming this Preliminary Notice in the electronic medium, it confirms that the SELLER has obtained the address required by the SELLER to the PURCHASER, the basic specifications of the products ordered, the price including the taxes, and the payment and delivery information.
3.2) The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product provided that it does not exceed the legal 30-day period.
3.3) The SELLER cannot be held responsible for the failure to deliver the ordered product to the PURCHASER due to any problems encountered during the delivery of the product to the PURCHASER.
3.4) The SELLER is responsible for the delivery of the contracted product in a sound, complete, conforming with the qualifications specified in the order and with warranty documents and user manuals if any.
3.5) The SELLER may supply a different product of equal quality and price by informing the PURCHASER and expressly approving it before the expiry of the contractual obligation.
3.6) If the SELLER fails to fulfil the contractual obligations in case the fulfilment of the product or service subject to the order becomes impossible, the SELLER shall notify the consumer before the expiry of the performance obligation arising from the contract and return the total price to the BUYER within 10 days.
3.7) For the delivery of the product, this Prior Information Form must be confirmed electronically. If for any reason, the product price is not paid or cancelled in the bank records, the SELLER shall be deemed free of the obligation to deliver the product.
3.8) If the credit card of the BUYER is used unfairly or unlawfully by unauthorized persons after the delivery of the product due to the BUYER's defect, the product of the BUYER shall be provided for 3 days, provided that the BUYER has delivered the product to the BUYER. in return to the SELLER. In this case, the shipping costs belong to the BUYER.
3.9) If the SELLER cannot deliver the contracted product within the due period due to force majeure or extraordinary conditions such as weather opposition, interruption of transportation, the seller is obliged to inform the BUYER. In this case, the BUYER may use one of the rights to cancel the order, to replace the product of the contract subject with the equivalent and / or to postpone the delivery time until the elimination of the blocking condition. If the BUYER cancels the order, the amount paid shall be paid to him in cash and in advance within 10 days. For the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the order is cancelled by the BUYER. Since the reflection of this amount to the BUYER accounts after the return to the bank is entirely related to the transaction of the bank, the BUYER may not be able to intervene in any way for possible delays and that the refund of the amount returned by the BUYER to the credit card by the bank may take an average of 2 to 3 weeks. is already accepting.


RECEIVER; In distant contracts related to the sale of goods, the product may use the right of withdrawal from the contract by refusing the goods without any legal and criminal responsibility within 14 (fourteen) days from the date of delivery to the person or organization at the address indicated. In distance contracts for the provision of services, this period begins on the date of the contract. Before the end of the right of withdrawal, the service started with the approval of the consumer PRE-INFORMATION

The PURCHASER has the right of withdrawal within 14 days from the delivery of the product subject to the contract to him or to the person/organization at the address he has shown.

However, the product cannot be returned in the products prepared for the BUYER for certain days such as New Year's Day, Holidays, Mother's Day, offered for sale and / or imported, campaign and promotional products; BUYER accepts these conditions and realizes the exchange.

In order to exercise the right of withdrawal, the Seller shall be notified by fax or email within 14 days and the product shall not be used within the scope of the provisions of Article 6. If this right is exercised,

a) The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it.
i need to. Invoices issued on behalf of institutions whose invoice cannot be completed unless RETURN INVOICE is issued)

b) Return form,

c) The products to be returned within 14 days must be delivered complete and undamaged with the box, packaging, standard accessories if any. The product price is returned to the BUYER within 10 days following the receipt of these documents to the SELLER.

Due to the right of withdrawal, the shipping cost of the returned product shall be covered by the SELLER in domestic orders and by the BUYER in international orders. The SELLER does not refund the shipping fee charged by the PURCHASER while selling the product.

When returning the product to the SELLER, the original invoice submitted to the PURCHASER at the time of delivery of the product (for the sake of consistency in our accounting records) must also be returned, and if the invoice is not shipped to the SELLER within 5 days after the product is shipped the product will be sent back to the PURCHASER in the same way with a counter-payment. The invoice to be returned with the product shall be marked “return invoice” and signed by the PURCHASER.

In terms of quality; Disposable products, products that are rapidly deteriorating or likely to exceed the expiration date are not accepted.

In the event that the BUYER is in default, the BUYER agrees to pay the SENDER's losses and losses due to the delayed performance of the debt. In the event that the BUYER's default is due to the BUYER's fault, the BUYER shall not be obliged to meet any claim for loss or damage.


Consumer Arbitration Committees and Consumer Courts in the place where the PURCHASER purchases the goods or services and where the residence is located shall be authorized in the implementation of this Prior Information until the value declared by the Ministry of Industry and Trade.
SELLER complaints and objections applications, Consumer problems in the place where he/she purchases goods or services within the monetary limits determined by the Ministry of Industry and Trade in December each year may be brought to the arbitral tribunal or consumer court. Information on the monetary limit is as follows:
Prepared by  T-Soft E-Commerce.